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You need to return your item? Don’t worry. On www.caffediem.it it will be fast and easy.
CANCEL THE ORDER : You have the right to cancel your order within 14 days from the receipt of the goods. To return any items, e-mail us at estero@caffediem.it quoting your order number or fill the return model. The items should be returned by the buyer who will pay the returns shipping charges. Please, note that you must return the item bought new, perfectly unopened and undamaged as received within 14 days of the delivery date for a refund. We will issue refunds and credit your debit/credit card when the canceled goods arrive with us by return postage. Delivery charges cannot be refunded. You should expect to receive your refund within 1/2 working days of the delivery of your return parcel to our company.
WRONG COFFEE CAPSULES BOUGHT: In case you place a wrong order and the coffee capsules bought doesn't fit into you espresso machine, CAFFE’ DIEM informs all the customer that unfortunately the Italian Law doesn't allow us to accept alimentary returns. Anyway, inform within 1-2 days CAFFE’ DIEM Customer Care Service by writing an email at estero@caffediem.it
DELIVERY OF A DIFFERENT ITEM: In case the buyer receives an incorrect product that the buyer did not order (as result of our error) the buyer must inform CAFFE’ DIEM as soon as possible (within 24 hours after receiving the order) by writing an email at estero@caffediem.it quoting your full name and the order number. CAFFE’ DIEM will take care of the return shipment of such a product and will subsequently take care of the shipment of the correct product to the buyer, CAFFE’ DIEM will offer a prompt replacement, refund or alternative item to the same value. Contact us within 24 hours, and we will arrange a prompt solution.
DAMAGED PARCEL: In case a product has been delivered to the buyer in damaged or incomplete state, the buyer must inform the CAFFE’ DIEM Customer Care Service as soon as possible (within 24 hours after receiving the order) by writing an email at estero@caffediem.it Subsequently, CAFFE’ DIEM will decide how to deal with the matter at hand; the customer must always wait for the instructions of the CAFFE’ DIEM Customer Care Service. We will arrange an inspection of goods with our courier. After the inspection done we will either replace the goods or arrange a refund of the full value of the goods, shipping charges included.
Need some help? Write us an email at estero@caffediem.it We aim to respond to all your questions within one or two working days (Sundays and Bank Holidays excluded).